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Refund Policy

Refund and Cancellation are all subject to the following terms and conditions: 


  1. Customer must present proof of registration and proof payment was debited from their mode of payment 

  2. You may be asked to provide personal details and bank details for refund or debit note purpose, these details will remain confidential 

  3. Online purchases, refunds or exchanges will not include the cost of bank charges and other fees accumulated during the time of online payment 

  4. Free cancellation until 14 days before the course/training date (time shown in the confirmation email) 

  5. For a full refund of the amount paid, the cancellation request must send minimum of 14 days before the course/training date (time shown in the confirmation email) 

  6. If the cancelation request received less than 14 days before the course/training date (time shown in the confirmation email), 50% of the amount will be charge to the customer  

  7. Notice of any cancellation must be received in writing, and any fee posted is payable by the customer no later than 14 days after being invoiced.

  8. For an event of “Force Majeure” both the customer and organizer are exonerated of all liability for total amount being rendered, the organizer will provide the option of Credit Note or Total Refund of the amount paid.

  9.  MIS Academy may determine that a refund can be issued without requiring a return. If you are not required to send your item back for a refund, you will be notified in your contact details or by a Customer Service Associate of MIS Academy

  10. Your refund issued may differ based on the condition of the item or the course, how long you have had the item or the course and how it was purchased.

  11.   If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our website, but can’t be used for purchases in the same day of our on-site courses. Refund credits may expire if not used within the specified period, and have no cash value.

  12.    At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms, you will not be eligible to receive a refund.

You can always contact us for any refund question at


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

* Unfortunately, we cannot accept refund on sale items or gift cards.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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